Resources
Support
General Support
As a user of Inworld’s platform, you have full access to:- Comprehensive documentation
- AI assistant within documentation that can answer natural language queries based on documentation
| Tier | Support |
|---|---|
| Basic | Self-serve documentation |
| Growth | Email support with 24-hour SLA |
| Premium | Dedicated technical support with 4-hour SLA; monthly health checks |
| Enterprise | Custom SLAs; priority issue resolution; dedicated technical account manager; Slack channel; regular business reviews |
Product
What do experimental, preview, and stable mean?
Our model and feature releases will fall into one of the following categories:- Experimental - This is an early-stage release and is subject to change. Experimental models and features may not be stable, and are not recommended for production use.
- Preview - This is a preview release which may not be suitable for all production use cases. May be further refined before Stable release.
- Stable - Fully developed, tested, and stable features or models. Most production applications should use a Stable release.
How do I give feedback?
We love hearing from you! If you would like to request a feature or have any feedback, please submit feedback via the feedback form coming soon to the Portal.Account Management
How do I share my workspace?
Workspace sharing is currently not generally available but is coming soon. For now, teams can collaborate by securely sharing API keys through proper secret management tools (never commit keys to code repositories or share them in plaintext).How do I delete my account?
To delete your account, click on the profile icon in the top right corner and select Delete account.
Please note this is an irreversible action and we cannot recover your account after it’s been deleted.