Domain verification requires a Team account — personal accounts cannot register domains. Public email providers such as
gmail.com cannot be registered.Verify a domain
1
Add the domain
On the Domains & SSO tab, click Add domain and enter your domain, for example
example.com — without the leading @. The domain is created in Pending state with a verification token.2
Publish the DNS TXT record
Add this record at your DNS provider, at the domain apex:
Copy the exact value from the Portal — each domain gets its own token.
3
Verify
Click Verify. Inworld looks for the TXT record among the domain’s DNS records and, when it finds it, moves the domain to Verified.DNS changes can take up to a few hours to propagate. If verification fails, wait and try again — the check is safe to repeat, and verifying an already-verified domain does nothing.
Auto-join for new signups
Verifying a domain proves ownership; it does not by itself pull anyone in. Auto-join is a separate, opt-in switch per domain. Once you enable Auto-join on a verified domain, anyone who signs up with an email address at that domain joins your organization as a Member instead of getting their own personal account.- Auto-join is off by default and can only be enabled on a verified domain.
- Turning it off stops future auto-joins. People who already joined stay members.
- You must have at least one workspace shared with the team before you can enable it.
Add existing users at a domain
Auto-join only applies to new signups. To pull in colleagues who already have Inworld accounts at a verified domain, use Add existing users on that domain. This adds every registered user at the domain to your organization as a Member, skipping anyone who is already a member, and reports how many were added. As with auto-join, it requires a workspace shared with the team.Remove a domain
Removing a domain stops auto-join for new signups at that domain. Members who already joined are unaffected.Troubleshooting
Verification keeps failing
Verification keeps failing
Check that the record is a
TXT record at the apex (host @, not www or a subdomain), that the value is the full inworld-domain-verification=<token> string, and that your DNS provider has not appended your domain to the host. Query it yourself with dig +short TXT example.com before retrying. DNS changes can take a few hours.The domain is already verified by another organization
The domain is already verified by another organization
A domain can only be verified by one organization at a time — typically another team inside your company got there first. Have that team remove the domain, or contact support.
Auto-join and Add existing users are disabled
Auto-join and Add existing users are disabled
Both require at least one workspace shared with the whole team, and a Verified domain. Share a workspace with the team, then retry.
A colleague signed up but did not join the team
A colleague signed up but did not join the team
Auto-join is opt-in per domain — confirm it is switched on for their domain, and that they signed up with an address at exactly that domain. Auto-join only applies at signup; for existing accounts use Add existing users.
Next steps
Set up SAML SSO
Let your team sign in through your identity provider.
SCIM provisioning
Let your IdP create, update, and deactivate members.