Support

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General Support

As a user of Inworld’s platform, you have full access to:

• Comprehensive documentation
• AI assistant that can answer natural language queries based on documentation
• Discord community

For additional, more dedicated support, please reach out to our team.

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Product

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What do experimental, preview, and stable mean?

Our model and feature releases will fall into one of the following categories:

• Experimental - This is an early-stage release and is subject to change. Experimental models and features may not be stable, and are not recommended for production use.
• Preview - This is a preview release which may be further refined before Stable release.
• Stable - Fully developed, tested, and stable features or models.

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Account Management

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How do I manage my team?

Owners and Admins on Builder plan and above can invite team members, assign roles, and manage organization-level access from the Team page in the Portal. See Team Management for role definitions and step-by-step instructions.

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How do I share my workspace?

Workspace sharing is available when the workspace owner is on the Builder plan or above. Click on the workspace selector in the bottom left corner, and select “Manage this workspace”. In the screen that opens up, type in the account emails of your collaborators.

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How do I change or reset my password?

If you signed up with an email and password, you can reset your password from the login screen:

1. Go to the Inworld login page and sign out if you are signed in.
2. Click Trouble signing in? below the password field.
3. Enter the email address associated with your account and submit.
4. Open the password reset email from Inworld and follow the link to set a new password.

If you signed in with Google or another single sign-on provider, manage your password through that provider.

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How do I cancel or resume my subscription?

Paid, non-enterprise subscriptions can be cancelled and resumed from the Billing page. Open Manage Plan and use Cancel Subscription, or scroll to the Cancellation section at the bottom of the page. Cancellation takes effect at the end of the current billing period — you keep access until then, and pending cancellations show a Resume action in the same place. You can also jump straight to the confirmation dialog using these direct links:

• Cancel: https://platform.inworld.ai/billing?action=cancel-subscription
• Resume: https://platform.inworld.ai/billing?action=resume-subscription

These links open the same guarded dialogs as the visible billing controls — nothing is changed without explicit confirmation. If the action is not available for your account, you will see an inline message explaining why. Common cases: For Enterprise plans, contact your account team to make subscription changes.

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How do I delete my account?

Click on your account in the top right corner, click on the gear button to open up Account Settings, and click Delete Account.

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Referral Program

Refer a friend to Inworld, and when they sign up for a subscription, you both get $10 in credits at the end of the month. See the Referral Program Terms for eligibility, credit details, and program rules.