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Once you’ve imported events from your analytics platform, you can create custom metrics in Portal. These metrics aggregate your imported events and can be associated with routers — letting you see how different routes and variants affect your business KPIs.

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Prerequisites

Before creating a custom metric, you need:
  • At least one integration (Mixpanel or BigQuery) with import enabled
  • At least one event configured for import in that integration

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Creating a metric

1

Open the New Metric dialog

In Portal, go to Routers and click Set Up Metrics to open the Data Integrations page, then click New Metric.
2

Name your metric

Enter a name for the metric (e.g., “Onboarding completion rate”) and an optional description explaining what it measures. The name becomes the metric’s identifier and cannot be changed after creation.
3

Select an event

Choose the imported event this metric should track. Events are listed from all integrations that have import enabled — each event shows its source platform icon so you can identify which integration it comes from.
4

Choose an aggregation type

Select how the event should be aggregated:
AggregationDescription
Unique UsersCount of distinct users who triggered this event
Total EventsTotal number of event occurrences
Property SumSum of a numeric event property across all occurrences
Property AverageAverage of a numeric event property across all occurrences
If you choose Property Sum or Property Average, an additional Property dropdown appears. Select the numeric property to aggregate — available properties are automatically discovered from your imported event data.
5

Set the target direction

Choose whether a higher or lower value indicates improvement:
  • Increase ↑ — Higher values are better (e.g., conversion rate, revenue)
  • Decrease ↓ — Lower values are better (e.g., error rate, churn)
Portal uses the target direction to visually indicate whether metric trends are positive or negative.
6

Create the metric

Click Create. The metric will begin computing from your imported event data and will appear in your Data Integrations dashboard.

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Associating metrics with routers

Custom metrics can be linked to specific routers. When associated, the router’s dashboard shows the metric trend broken down by route and variant — so you can directly compare how different routing configurations affect your KPIs. To associate a metric with a router, you can either:
  • Select the router when creating the metric
  • Edit an existing metric and add router associations

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Editing and deleting metrics

Navigate to the Data Integrations page and click on a metric to edit it. You can update:
  • Display name and description
  • Event, aggregation type, and property
  • Target direction
  • Router associations
The metric identifier (shown as “Name” when editing) is set at creation time and cannot be changed.
To delete a metric, open it for editing and click Delete.